TechRescue Staff+ – On-Demand IT Admin Support
Overview
TechRescue Staff+ provides on-demand Tier 2 and Tier 3 IT administrative support designed for SMBs that need temporary or project-based help. Whether you’re covering staff leave, handling a workload surge, or need specialized expertise for a project, we supply US-based, certified professionals who integrate seamlessly with your team—on-site or remotely.
Staff+ keeps your IT operations running without the overhead of hiring full-time staff.
What We Do
TechRescue Staff+ services include:
- Network Configuration: VLAN setup, firewall rules, switch/router tuning
- Hardware Replacement: Servers, workstations, or network equipment
- Server Administration: Patching, optimization, maintenance
- System Maintenance: Updates, backups, log reviews, troubleshooting
- Documentation & Reporting: Clear records of work performed and improvement recommendations
Who We Send
All TechRescue Staff+ resources are:
- US-based professionals
- Tier 2 or Tier 3 technicians
- Hold multiple industry certifications
- Have 5–10+ years of experience in IT infrastructure and support
- Communicate clearly and document thoroughly
Ideal Use Cases
TechRescue Staff+ is perfect for:
- Vacation or Leave Coverage: Keep IT operations running smoothly while internal staff are away.
- Workload Spikes: Augment your team during major rollouts, upgrades, or seasonal demands.
- Specialized Projects: Bring in Tier 2/3 professionals for complex tasks that need expert handling.
- Temporary Gap Filling: Cover staffing changes or unexpected absences without rushing to hire.
- Documentation and Cleanup: Backlog reduction, system documentation, or infrastructure audits.
Common Use Cases
TechRescue Staff+ provides flexible, on-demand IT expertise for SMBs. While our certified Tier 2/3 professionals can handle a wide range of infrastructure tasks, here are some of the most common ways clients use Staff+:
1. Hardware Refresh & Deployment
When it’s time to replace or expand your hardware, our team helps you plan and execute:
- Imaging and deploying new desktops or laptops.
- Server refreshes, including racking, cabling, and configuration.
- Staging and installing network equipment (switches, firewalls, access points).
- Coordinating with vendors for multi-site rollouts.
- Updating asset inventory and documentation.
Example Pricing:
At $135/hr (80-hour block):
- PC Refresh (50 devices): ~40–60 hours → $5,400–$8,100
- Server Refresh (1–2 servers): ~20–30 hours → $2,700–$4,050
2. Network Changes & Optimization
Many SMBs need extra hands for planned infrastructure changes or optimization projects:
- VLAN creation or reconfiguration.
- Firewall policy cleanup or migration.
- Wireless access point deployment and tuning.
- Bandwidth and QoS adjustments for improved performance.
Example Pricing:
- Small firewall policy cleanup: 10–15 hours → $1,350–$2,025
- VLAN redesign project: 20–30 hours → $2,700–$4,050
3. IT Staff Coverage
Keep operations running smoothly when your in-house IT team needs help:
- Vacation or medical leave coverage.
- Temporary surge support during high-demand periods.
- Handling backlog tasks while core staff focus on critical projects.
Example Pricing:
- One-week coverage (40 hours): $5,400
- Two-week coverage (80 hours): $10,800
4. Documentation & Audit Preparation
Accurate documentation saves time and reduces risk:
- Network diagram creation or updates.
- Asset inventory cleanup.
- Backup and DR plan documentation.
- Audit support (collecting evidence for compliance frameworks like NIST or HIPAA).
Example Pricing:
- Network documentation update: 15–20 hours → $2,025–$2,700
- Backup and DR runbook creation: 20–30 hours → $2,700–$4,050
TechRescue Staff+: Flexible, project-ready expertise when you need it—without the overhead of a managed service contract.
How It Works
-
Engagement Planning
Define your needs (vacation coverage, project support, workload relief) and delivery mode (on-site or remote). -
Scheduling
Choose a monthly commitment or purchase a flexible BlockHour Pack. -
Execution
Our professionals work directly with your IT leadership and follow your internal processes. -
Reporting
Receive weekly or monthly summaries detailing hours used, work completed, and actionable recommendations.
Pricing
🧩 BlockHour Packs
| Pack Name | Hours | Price | Rate | Expiry |
|---|---|---|---|---|
| QuickFix 40 | 40 | $5,400 | $135/hr | 90 days |
| Sprint 80 | 80 | $10,400 | $130/hr | 120 days |
| Flex 120 | 120 | $15,000 | $125/hr | 180 days |
⏱ On-Demand Rate
For work not covered by a block pack: $170/hr
🌙 After-Hours Add-On
| Add-On Type | Hourly Uplift |
|---|---|
| Evenings (5–9 PM) | +$25/hr |
| Weekends & Holidays | +$50/hr |
After-hours availability must be scheduled in advance and is subject to resource availability.
Get Started
Need expert IT help without the hiring cycle? TechRescue Staff+ delivers experienced, certified professionals who keep your business running smoothly when you need them most.
Request Staff+ Support
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